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The Unilever Canteen Ordering System is a cutting-edge solution meticulously crafted to revolutionize the dining experience within the Unilever workspace. By employing a comprehensive business analysis approach, including Stakeholder Analysis, RACI Matrix, SWOT Analysis, Process Flow Mapping, and collaboration tools like Jira and Confluence, this project is strategically designed to streamline and enhance the food […]

Sunshine Resort, a high-end beachfront hotel management company, aims to improve its customer service and overall performance. They’ve gathered data on bookings, cancellations, customer preferences, and revenue to gain deeper insights. As the analyst, I provided data-driven recommendations to help enhance guest experiences, optimize hotel operations, and maximize revenue for Sunshine Resort.

Data-Driven insights using Excel and Power BI: British Airways, a global airline synonymous with excellence, aims to boost customer satisfaction and retention. As a business analyst, I utilized Power BI for a thorough analysis, offering valuable insights and actionable strategies to enhance services and understand crucial customer factors.

Customer behaviour analysis using Microsoft Excel: ABC Retail wanted to understand how customers use their online store better. I used Microsoft Excel to analyze this. The goal was to improve the online shopping experience and make more money. The project found insights to boost sales and enhance the overall success of the online store.

Dashboard Analysis using Microsoft Power BI: MaxCorps Electronics, a mid-sized electronics retail company with operations spanning multiple regions, is currently facing challenges in its sales and shipping operations. At MaxCorps Electronics, I, as part of the Business Analysis Team, used Power BI to tackle sales and shipping challenges. Our goal was to enhance overall performance […]